Terms and Conditions

1 Acceptance of Terms

By accessing and using the Sleeping Easy website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of the service following any changes indicates your acceptance of the new terms. We will notify users of any significant changes via email or through a prominent notice on our website.

These terms apply to all visitors, users, and others who access or use the service, including but not limited to clients, therapists, and corporate partners.

2 Services Provided

Sleeping Easy provides professional sleep therapy and coaching services designed to help individuals improve their sleep quality and overall well-being. Our comprehensive services include Cognitive Behavioral Therapy for Insomnia (CBT-I), which is an evidence-based therapy program specifically designed for chronic insomnia. We also offer Mindfulness and Stress Management techniques to help reduce stress and improve relaxation. For those struggling with anxiety-related sleep disorders, we provide specialized Anxiety-Focused Sleep Therapy. Additionally, we design customized Corporate Wellness Programs tailored to meet the needs of organizations looking to improve their employees' sleep health. We also provide Children's Sleep Coaching, offering age-appropriate sleep guidance for children and their families.

All services are provided by qualified sleep therapists and coaches with appropriate certifications and training. Our services are designed to complement, not replace, professional medical advice and treatment.

3 User Responsibilities

As a user of our services, you acknowledge and agree to several important responsibilities. You must provide truthful, accurate, and complete information during registration and throughout your use of our services. You are responsible for maintaining the confidentiality of your account credentials and password, and you will be held accountable for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

You agree to use the services only for lawful purposes and in accordance with these terms. We expect you to treat our staff, therapists, and other users with respect and courtesy at all times. You must respect all intellectual property rights associated with our content and materials. Additionally, you are expected to attend scheduled sessions on time or provide advance notice of cancellation to ensure smooth operation of our services.

4 Medical Disclaimer

Sleeping Easy therapists and coaches provide educational, therapeutic, and coaching support for sleep-related issues. However, we are not medical doctors and do not diagnose or treat medical conditions.

You should consult a healthcare provider if you have or suspect you have a sleep disorder such as sleep apnea, narcolepsy, or restless leg syndrome. You should also seek medical advice if you are experiencing severe or persistent sleep problems, have any underlying medical conditions that may affect your sleep, are taking medications that may impact your sleep, or are pregnant or nursing.

In case of emergency or severe symptoms such as chest pain, difficulty breathing, or thoughts of self-harm, seek immediate medical attention or call emergency services. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or heard from our coaches.

5 Payment and Refunds

Payment for our services is processed securely through authorized payment gateways. We accept various payment methods including credit cards, debit cards, and digital wallets. All fees are quoted in Indian Rupees (INR) unless otherwise stated. All prices are clearly displayed before purchase, and prices are subject to change with prior notice. Payment is due at the time of booking unless other arrangements are made, and receipts and invoices are provided via email for your records.

Our refund policy is designed to be fair and transparent. Full refunds are available within 7 days of initial purchase if no sessions have been attended. Partial refunds may be considered on a case-by-case basis for unused sessions within active programs. However, no refunds are available after 30 days of purchase or for completed sessions. For package programs, refunds are prorated based on the number of sessions completed.

Regarding cancellations, sessions must be cancelled at least 24 hours in advance to avoid charges. Late cancellations (less than 24 hours) or no-shows will be charged the full session fee. Rescheduling is available with at least 24 hours notice, allowing you flexibility in managing your appointments.

6 Privacy and Confidentiality

We take your privacy and the confidentiality of your information extremely seriously. All personal information, health information, and session details are kept strictly confidential in accordance with our Privacy Policy and applicable laws. We collect personal identification information such as your name, email, and phone number, as well as health and sleep-related information you provide. We also collect payment and billing information, and maintain session notes and progress records to track your journey and provide better service.

We protect your information through multiple layers of security. We use industry-standard encryption for all data transmission and storage, maintain secure servers with restricted access, and conduct regular security audits and updates. Our staff undergoes comprehensive training on confidentiality and data protection to ensure your information remains secure at all times.

We will never share your personal information with third parties without your explicit consent, except as required by law. The limited circumstances where information may be shared include sharing with your healthcare provider, but only with your written authorization, when required by legal obligations or court orders, or in emergency situations where disclosure is necessary to protect your safety or the safety of others.

7 Intellectual Property

All content on the Sleeping Easy website and in our programs, including but not limited to text, graphics, logos, images, audio clips, videos, data compilations, software, and course materials, is the property of Sleeping Easy and is protected by Indian and international copyright, trademark, and intellectual property laws.

As a user, you may access and use materials provided to you for personal, non-commercial use only. You may print or download materials for your personal reference, and you retain ownership of personal information and content you provide to us. However, there are important restrictions you must follow.

You may not reproduce, distribute, modify, transmit, or create derivative works from our content without express written permission. You may not use our content for commercial purposes or remove or alter any copyright, trademark, or other proprietary notices. You may not use our name, logo, or branding without authorization. These restrictions ensure the integrity of our intellectual property while allowing you to benefit from our materials.

8 Limitation of Liability

To the fullest extent permitted by applicable law, Sleeping Easy and its directors, employees, therapists, coaches, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. This includes but is not limited to losses resulting from your use or inability to use the services, any unauthorized access to or use of our servers and any personal information stored therein, any interruption or cessation of transmission to or from our services, or any bugs, viruses, or similar elements that may be transmitted through our services by any third party.

We are also not liable for any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services, or the conduct or content of any third party on the services. In no event shall our total liability exceed the amount you paid to us for services during the six months prior to the claim.

9 Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason including but not limited to breach of these terms. Grounds for termination include violation of these terms and conditions, fraudulent or illegal activity, abusive or threatening behavior toward staff or other users, non-payment of fees, or providing false or misleading information.

When termination occurs, your right to use the services will immediately cease, and any scheduled sessions will be cancelled. You will still be responsible for any outstanding fees, and refunds, if applicable, will be processed according to our refund policy. You may also terminate your account at any time by contacting us.

Upon termination, all provisions of these terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10 Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes, controversies, or claims arising out of or relating to these terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts in Valasaravakkam, Chennai.

We encourage resolving disputes informally by contacting us first. If informal resolution is unsuccessful, disputes may be submitted to mediation. Legal action may be pursued in the courts of Chennai, India. We believe in resolving issues amicably whenever possible before resorting to formal legal proceedings.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

11 Contact Information

If you have any questions, concerns, or feedback about these Terms and Conditions, please don't hesitate to contact us. We're here to help and will respond to your inquiry as soon as possible. You can reach us by email at hello@sleepingeasy.net, by phone at +919384968787, or by visiting us at our address: 3W, Chowthri Nagar, Valasaravakkam, Chennai. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM IST.

For specific inquiries, we have dedicated email addresses to serve you better. For general questions, please contact info@sleepingeasy.net. For billing and refund inquiries, reach out to billing@sleepingeasy.net. If you need technical support, email support@sleepingeasy.net, and for privacy concerns, contact privacy@sleepingeasy.net.

We aim to respond to all inquiries within 1-2 business days. For urgent matters, please call us directly during business hours, and our team will be happy to assist you immediately.